How much of my team's paid time is actually productive?

Utilisation = billable hours ÷ paid hours. The "% of paid time that bills out" — the headline metric for a service business or any team that tracks per-hour economics. Higher is better but bounded by training, admin and PTO drag.

Staff Utilisation

There is no universal numeric benchmark for this decision. The right comparison depends on the industry, geography, business model, time period and exact metric definition. Use the business’s own history, economics and explicit target unless a verified benchmark matching that scope is available.

Staff Utilisation

Pick the smallest source of slack to close first — improved pipeline, faster onboarding, fewer meetings, smaller admin overhead. Re-time the metric each month; aim for a 5 pp uplift over a quarter vs. an instant jump to the target.

Staff Utilisation

Yes — pull out 4–6 weeks/yr of PTO from the billable baseline, then re-derive target. The gap from target is then a true billable-hours gap, not an artefact of unfair comparisons across the calendar.

Staff Utilisation