Cancellations & refunds

MarginKoala subscriptions and one-off paid-tool checkout use Stripe. PayPal is not a MarginKoala billing or refund method; if enabled, it is a separate read-only business-data connector.

You can schedule a Stripe subscription to stop at the end of its current billing period from the MarginKoala Billing page. The same control can remove a scheduled cancellation before that period ends. Eligible billing details can also be managed through Stripe's secure billing portal.

Where the payment provider supplies a paid-through date, Premium access continues until the end of the period you already paid for. A cancellation stops the next renewal; it does not normally rewind the current billing period.

Subscription fees are generally not automatically prorated for a change of mind after a billing period has started. If you were charged twice, charged after a confirmed cancellation, unable to access a paid service because of a MarginKoala fault, or have another genuine billing problem, contact support. MarginKoala can investigate the Stripe records and, if a refund is approved, issue it against the relevant Stripe payment.

Nothing in this policy removes refund, repair, replacement or other rights that apply under non-excludable consumer law. Where the law requires a remedy, that legal right takes priority over this general policy.